NineAPI

AI FOR CUSTOMER OPERATIONS

From request
to completed work.

Nine understands what your customers need, finds the right information, and safely takes the next step. It can send an email or complete a workflow in your internal systems.

Works with the tools, data and AI models you already use.

LIVE RESOLUTION LOOP10 SEC · LOOPS

See Nine understand, govern, act and verify.

One customer request, traced through the systems that safely complete it.

01 / 05 UNDERSTAND

Nine knows what Priya is asking.

Apply ₹8,450 in airline-issued travel credit to booking AI372.

SYSTEM EVIDENCE
  • Intent · Travel credit
  • Context · Booking AI372 found
  • Identity · Customer authenticated
NEXT → Check what is allowed
01 Understand02 Govern03 Act04 Verify05 Complete
LIVE CUSTOMER WORKFLOWNINE IS WORKING
CUSTOMER · SUPPORT CHAT · J-1842

“Can you apply the credit from my cancelled flight to booking AI372?”

Priya S. · authenticated · booking found
NINE UNDERSTOOD THE REQUEST
  • Found the customer and booking
  • Read Travel credit policy v4.2
  • Confirmed ₹8,450 is eligible
  • Checked the approved action limit
INTERNAL API · 200 OKPOST /bookings/AI372/apply-credit₹8,450 applied
CRM timeline updated
CUSTOMER EMAIL · SENTYour travel credit is applied.New balance: ₹0
Booking AI372 updated
✓
VERIFIED RESULTCompleted under your rules
Audit trail saved

YOUR STACK · UNDER YOUR RULES

Nine works with the tools you use, under your rules.

Connect the context and systems that already run your business. Nine brings them together for each request, while permissions and policy remain in control.

KnowledgePoliciesAPIsModels
INPUTS YOU CONTROLLIVE SYSTEM MAP
01
KnowledgeGround every answerHelp centre · CRM · customer history
02
PoliciesDefine what is allowedLimits · approvals · exceptions
03
APIsConnect approved actionsBooking · billing · internal tools
04
ModelsChoose the right intelligenceQuality · latency · cost
COMPILE CONTEXT + CHECK PERMISSION
NINE CONTROL LAYERUnderstand → govern → act → verifyModels propose. Your rules decide.
Understand
RETURN A VERIFIED RESULT
✓Email sentApproved message✓System updatedAPI · 200 OK✓Receipt savedComplete trace

ONE CONNECTED OPERATING LAYER

When customers ask,
Nine gets to work.

Nine turns each request into a controlled sequence. It understands the need, finds trusted context, checks your rules, and completes the approved work.

01 · UNDERSTAND

Know what the customer needs.

Intent, context and urgency become a structured request.

Customer requestApply travel credit96% understood
02 · FIND

Use the information already in your tools.

Nine retrieves the right customer data and approved knowledge.

Booking systemCRMKnowledge base
03 · CHECK

Stay inside the rules.

Policy and action limits decide what can happen next.

  • Customer verified
  • Policy matched
  • Action allowed
04 · ACT

Finish the work.

Send the message, update your systems and keep the receipt.

✓Credit appliedCustomer notified

WORKS WITH YOUR STACK

Connect the knowledge and systems that run your business.

Nine reads the context it needs, uses only the actions you approve, and records every outcome.

  • Internal and partner APIs
  • Customer and booking data
  • Knowledge bases and policies
  • Email, CRM and operational systems
CUSTOMER CONTEXTBooking AI372Authenticated
POLICY + KNOWLEDGETravel credit v4.2Current · verified
NineORCHESTRATES
INTERNAL APICredit servicePOST allowed
CUSTOMER CHANNELEmail deliveryTemplate approved
VERIFICATIONAudit trailEvery step recorded

NOT ANOTHER CHATBOT

Nine does more
than answer.

Each answer can become useful work, without giving the model uncontrolled access to your systems.

FIND

Search the right email.

Nine locates approved knowledge and customer context before it responds.

UPDATE

Keep your systems in sync.

Approved actions can safely update the customer record and operational tools.

POST /bookings/AI372200 OK

CRM + booking updated

CONTINUE

Move the work forward.

Nine can launch the next controlled workflow and hand off uncertainty with context.

✓ Verify customer✓ Apply policy→ Send confirmation

CONTROL IS THE PRODUCT

You decide what Nine
can and cannot do.

Give Nine explicit permissions, policy limits and human-review boundaries. Capability truth controls actions; the model never grants itself access.

CURRENT ACTION PLANREADY

Apply eligible travel credit

  1. 1
    Read customer and bookingAllowed automatically
  2. 2
    Check policy and balanceVerified sources only
  3. 3
    Apply credit up to ₹10,000Within approved action limit
  4. 4
    Notify customer and record outcomeApproved template + audit receipt
✓
Ready to complete4 checks passed · no human approval required
PERMISSIONSVERSION 4.2
ALLOWEDRead booking dataRead customer profileApply credit ≤ ₹10,000Send approved email
HUMAN APPROVALCredit above ₹10,000Policy exceptionManual price change
BLOCKEDChange passenger identityDelete customer dataInvent alternate action

MODEL AGNOSTIC BY DESIGN

Choose the AI.
Keep the controls.

Route each task to the model that fits it. Nine evaluates the result against the same governed harness before any action is trusted.

MODEL ROUTERLIVE

Choose by task, quality, latency or cost.

AnthropicClaude SonnetReasoning
OpenAIGPTCustomer reply
GoogleGeminiLong context
MistralMistral LargeRegional option
EVALUATION REPORTPASSED

Travel credit · candidate v1.0.0

BASELINE63%
→
CANDIDATE94%
100%Hard gates94%Target intent91%Boundaries0Regressions

✓ Better routing without absorbing promotional-voucher requests. Ready for independent verification.

TRACEABLE BY DEFAULT

See what Nine did
and what it learned.

Every completed action has a receipt. Repeated customer signals become governed proposals your team can review, evaluate and verify.

COMPLETED ACTION RECEIPTVERIFIED
✓
Travel credit appliedBooking AI372 · ₹8,450
Customer
Priya S. · authenticated
Policy
Travel credit v4.2
Action
credit.apply · 200 OK
Message
Email delivered
Evidence
6 records attached

Audit ID 9R-1842 · immutable · 16 Aug 2026

LEARNING PROPOSALPROPOSED
CUSTOMER SIGNAL842 turns · 619 journeys · 6 languagesRecurring requests for airline-issued travel credit
PROPOSED INTENT

Travel credit

Requests to view, apply or understand airline-issued credit created after a cancellation or booking change.

3 POSITIVE JOURNEYS2 CONTRASTIVE
YOUR TEAM DECIDESReview evidence → refine definition → evaluate → verifyThe proposal is not active until a different reviewer verifies it.

CUSTOMER OPERATIONS · FROM SIGNAL TO ACTION

Let customer conversations
become completed work.

Connect the knowledge, APIs and models you already use. Nine handles the request under your rules and shows every step.

01UNDERSTAND02GOVERN03ACT04VERIFY05COMPLETE